AKINA MAMA WA AFRIKA’S (AMWA) GRIEVANCES, WHISTLE BLOWING AND FEEDBACK MECHANISM.
Akina Mama wa Afrika is committed to working in a transparent and responsible way, earning the trust of all its stakeholders. To ensure the continuous improvement of our work, we are interested in what our stakeholders have to say whether in the form of a feedback, grievance or whistle-blowing.
AMwA is committed to have a strong system that gives individuals and groups the opportunity to report grievances in a secure and confidential way, and to receive a timely response.
The system for grievance and incident handling is referred to as a grievance mechanism and is available to all AMwA’s stakeholders, alliances, donors and sub grantees and to whom it is accountable.
Submit a grievance:
In order to submit your grievance, clink the link at the bottom of these guidelines to fill out the online form.
If you have any questions regarding AMwA’s grievance mechanism, please contact us at….
Confidentiality:
AMwA shall handle grievances and incidents with respect and confidentiality in a timely manner. The facts and nature of the grievance or incident, the identity of people involved, and the investigation records are confidential. Only a limited number of people shall know about it.
All grievances and incidents will be investigated with highest possible confidentiality. AMwA strives to solve all grievances and incidents as soon as possible. The investigation and change recommendation will not take more than 30days.
Handling of grievances and incident:
The grievance will be forwarded to the relevant head of department / Programmes, who decides upon the process for handling the grievance or incident.
The department head has the responsibility to identify and respond to any immediate risk for the persons involved and make sure that confidentiality is always highly secured.
Based on the information in the grievance or incident the head of department / Programmes will decide if there is enough information to be able to start an investigation. If yes, they will appoint two investigators who will conduct the investigation and, in the end, draw up conclusions and recommendations. If no, the aggrieved will be informed that there is not enough information to be able to proceed with an investigation.
Lessons learned:
Based on the grievance or incident there might be some lessons learned to draw from the case. The responsible departmental lead will make sure that the relevant person within AMwA receives the recommendations for improvements.
Decision:
The responsible head of department will decide on actions to take. The responsible departmental lead will inform the aggrieved about the outcome and decision.
Appeal
If the aggrieved is not satisfied with the outcome, she/he may appeal the outcome within 30 days upon receipt of the decision. This appeal will be handled by the Executive Director of Akina Mama wa Afrika.
Reporting
